Network Operations Center (NOC) Services for
Municipalities


GPW's Network Operations Center (NOC) is a state-of-the art facility designed to provide municipalities with the highest levels of monitoring, managing and provisioning SONET and IP networks utilizing the latest tools and equipment.  The NOC is staffed 24 hours a day, 7 days a week, every day of the year by highly experienced telecommunications and network specialists.  When you call GPW's NOC, you'll speak to a trained technician, not voice mail.

GPW's NOC offers the following services to municipalities:

  • Trouble Call Management - GPW will answer calls from your employees and/or customers with a customized response that you design. We can dispatch your technicians, our technicians, and/or take corrective action on your behalf.  We will create, maintain and update trouble logs and provide you with the data to help you understand what's going on in your business.
  • Performance Monitoring - GPW's NOC can monitor the SONET or IP networks of a municipality and provide the performance reports you require to function efficiently.  
  • Peformance Monitoring - GPW's NOC can monitor the SONET or IP networks of a carrier and provide the performance reports you require to function efficiently.  
      • GPW utilizes Lucent's Integrated Network Controller (INC) OSS software to allow monitoring of SONET equipment manufactured by Lucent, Cisco, Nortel, and Fujistu. 
      • We also utilize HP OpenView software to allow monitoring of most types of IP equipment using SNMP, including Cisco routers.
      • Trouble tickets on faulty circuits and/or network equipment are generated.
      • Trouble dispatch, problem tracking, and problem resolution are proactively handled by GPW's NOC
      • Dial-up or real-time access is available.
      • Daily, weekly and monthly reporting is available.
  • Circuit Provisioning - GPW's NOC allows municipalities to provision circuits and network services across any equipment monitored by the NOC.  Should you wish GPW to provision circuits or network services, GPW will provide these services according to specifications and plans you develop.  Dial-up or real-time access is available and GPW can provide daily, weekly or monthly reporting. 
  • Managed Router Services - GPW can provide municipalities with Managed Router services.  We can provide routers for sale or lease, router management and maintenance services for your business requirements.
  • Collocation Services - GPW offers collocation services for municipalities in various locations on our SONET network.  Whether you are seeking simple collocation of equipment or sophisticated disaster recovery and redundancy services, GPW can assist.